Thursday, October 12, 2006

My Macbook Random Shutdown Syndrome Date Identified

After reading an online article about a potential class action suit against Apple due to the "random shutdown syndrome" (also called RSS) being experienced by other Macbook owners like myself, today I wondered if I could identify when the first problem first occurred with my Macbook.

There are so many things on my plate that keeping such a date at the forefront of my mind is impossible, but due to the search feature within Gmail, I have been able to pinpoint exactly when the problem first occurred with my new Blackbook.

This evening I located an e-mail in which I told my friend Terry who really exposed me to the world of Macs that I sent to him on August 24th:

I noticed that my Macbook would not work at the altitude that we were flying at.  The white light on right side of the computer facing me was flashing.  It could have been that the computer needed charging but I thought that it would least completely power up.

My friend replied:

You have to ensure you completely power down before you get on a plane.  It will work, but the system must shutdown or the battery will lose power quickly.

I wondered if the altitude had an effect on my Macbook, but I know that the vast majority of Macbook owners have not flown while trying to use their computers.  So something else has to be the cause of the problem.

The problem has occurred through using either the battery and power cord as a power supply.

Lately, I have found it easier to start my usage first through the battery and then after the first random shutdown, the computer will use the power cord for power with very few if any RSS issues.

But if I start off with the power cord first, then a RSS will certainly occur very soon and repeat frequently.

I can typically expect it to occur at least once daily upon first using my Blackbook.

After the business trip, I had the Macbook checked out and shortly after getting it back, the RSS began to occur frequently.  But it first occurred on the return flight from Tampa I had on the morning of August 24, 2006.  I received and first used my Blackbook on June 28, 2006.  So this problem has started within less than 2 months of ownership.

I hope that RSS can be resolved peacefully.  I am sure to continue my ownership of Apple products, but RSS is clearly a nuisance that appears should have been quickly resolved or prevented.

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